Exploring the Intervening Role of Top Management Support in the Successful Implementation of ERP: An Empirical Evidence from the Manufacturing Industry of Pakistan

Abstract

The successful implementation of the Enterprise Resource Planning (ERP from now) system is a matter of key concern for professionals in Pakistan. The study investigates the impact of three critical factors on the successful implementation of ERP in organizations. A theoretical framework is established with some hypotheses following Structural Equation Modelling (SEM) to analyze the gathered data utilizing Smart-PLS (SEM) software. Data collection was done through a survey applying 5 points Likert scale structured questionnaire. The questionnaires were distributed to a group of 142 managerial level employees in 18 public & private limited companies in Pakistan. The findings exhibit that both communication and team composition significantly influence the successful implementation of ERP systems. Likewise, the moderating role of top management support is also found inevitable as it has a strong positive impact on the relationship of both indicators. The outcomes may support ERP professionals and decision-makers in Pakistan for successful ERP execution in the future.