Strategies to Enhance Municipal Services in Sindh: A Research Study

Abstract

This research paper intends to provide pragmatic suggestions to improve deteriorated municipal services. Secondary data and available literature intimate that the municipal services in Sindh have deteriorated. To understand this severity and to collect firsthand information, to improve municipal services, the primary data was collected from four hundred different random selected citizens, who are end users of respective municipal services. The multistage random sampling method was used to collect qualitative data through open ended questions from different municipalities. The approach of qualitative thematic analysis is used to interpret the results in relevant groups of the key service deliveries. These results are further presented in the form of practical suggestions for implementers and policy makers. The paper recommends undertaking necessary measures to improve compulsory municipal services. The structural changes in overall governance of local councils and introduction of e-governance practices are required for long-term sustainable improvement and improved service delivery.