Role of Emotional Intelligence and Work Performance in Situational Anxiety of Rescue 1122 Employees/Workers

Abstract

To examine the role of emotional intelligence and work performance in situational anxiety among Rescue 1122 employees. Rescue 1122, a critical emergency service in Pakistan, faces challenging situations that affect workers' performance and emotional well-being. Using a correlational research design and purposive sampling, data were collected from 262 rescuers across various stations in South Punjab. Preliminary power analysis was conducted using G*power 3.1.9. Instruments included the Trait Emotional Intelligence Questionnaire, State-Trait Anxiety Inventory, and Individual Work Performance Questionnaire. The study found a positive correlation between emotional intelligence and work performance and a negative correlation between emotional intelligence and situational anxiety. Work performance and situational anxiety also had a negative correlation. Emotional intelligence varied significantly with job experience, but work performance and situational anxiety showed no significant differences based on age, job experience, or education. Mediation analysis revealed that emotional intelligence significantly predicts the relationship between situational anxiety and work performance.