Analysis of Relationship between Remote Working and Organisational Effectiveness with Moderating Effect of Situational Factor in Telecom Companies

Abstract

This research investigates the moderating role of situational factors on the effectiveness of telecom corporations' remote workforce. With the rise of remote work due to COVID-19, understanding remote work's effects on organisational performance and productivity is crucial. A detailed online survey comprising of 200 telecom workers was conducted while SPSS was selected for the multiple regression and correlation. It was observed that remote work improves organisational effectiveness, but personal life, internet connection, home schedule, and utilities affect it. Remote work improves organisational performance emotionally and cognitively. Remote work has an impact on the cognitive, emotional, and conative functioning of organisations. Autonomy and skill development, which are cognitive elements, enhance the intrinsic motivation and job satisfaction of remote workers, hence enhancing organisational performance. The findings demonstrate that remote work benefits from flexible management and reliable technology. To maximise remote work advantages and organizational efficiency, firms need clear remote work regulations, technological assistance, and a flexible, communicative culture.