Impact of E-Banking Services on the Use of Technology in Context of Islamic Banks in Pakistan

Abstract

This study's objective was to investigate and ascertain the impact of electronic banking services on the use of technology by customers of Islamic banks in Pakistan. The Islamic banking system (IB) initially emerged in the global financial scenario in the 1970s. Over the time the SBP was asked to design a plan for the advancement of Islamic-banking in Pakistan. As a result, Al Meezan Investment Bank known as Meezan Bank received its 1st license as an Islamic commercial bank from the SBP in 2002. Moreover, in order to collect the data about 221 Islamic Bank’s, customers were selected from MCB Islamic Bank, Al-Baraka Bank, Meezan Bank, Bank Islami, and Dubai Islamic Bank of Pakistan as a sample and five-point Likert scale questionnaire was employed as a measuring instrument. Finally, the data was analyzed using SPSS 26 (Statistical Package for the Social Sciences) software. After applying the necessary data analysis and testing of hypotheses, it was found that all factors, like perceived ease of use, performance expectancy, security & privacy, and social influence, were significantly exaggerated by the utilization of electronic banking technology by Pakistani Islamic banks. Therefore, from the results of this study it can be recommended that Islamic banks must make significant investments in technology since doing so will promote the adoption of electronic banking systems, and hence the financial performance of Islamic banks will improve in Pakistan.